Tangerine Exterior Cleaning

Privacy Policy

1. Who we are

Tangerine Exterior Cleaning is a UK exterior cleaning business based in Coventry and Warwickshire. We provide jet washing, full exterior cleans and our all-in-one "Tangerine Clean" service to residential and commercial customers.

2. What information we collect

We only collect the information we need to respond to your enquiry, provide a quote, or carry out work at your property. This may include:

  • Your name, address, email address and phone number
  • Details about your property and the services you are interested in
  • Any photographs you choose to share to help us assess the job
  • Records of our communications with you

3. How we use your information

We use your personal information to:

  • Respond to enquiries and provide accurate quotes
  • Schedule, carry out and invoice for our services
  • Contact you about your booking, if needed
  • Improve our customer service and website experience

We do not sell your data and we do not use it for automated decision-making.

4. Legal basis for processing

Under UK data protection law, we process your personal data on the basis of our legitimate interests in running our business and fulfilling our contract with you, or with your consent where you have clearly provided it (for example, by submitting a quote request).

5. How we store and protect your information

Your information is stored securely through trusted third-party services, including our website backend and email provider. Access is limited to the people who need it to do their job, and we use appropriate technical and organisational measures to protect your data.

6. Sharing your information

We do not share your personal information with third parties for marketing purposes. We may share limited information with service providers who help us run our business (for example, our website platform and email provider), but only where necessary and under strict confidentiality.

7. Cookies

Our website uses essential cookies to make it work. With your permission, we may also use optional analytics cookies to understand how visitors use the site so we can improve it. You can update your cookie preferences at any time through your browser settings.

8. How long we keep your data

We keep your personal information only for as long as necessary - typically while we are working with you and for a reasonable period afterwards to handle any follow-up questions, warranty claims or legal obligations. After that, we securely delete or anonymise it.

9. Your rights

You have the right to:

  • Ask what personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain types of processing
  • Withdraw your consent at any time

To exercise any of these rights, contact us at hello@tangerinecleaning.co.uk.

10. Contact us

If you have any questions about this privacy policy or how we handle your data, please get in touch: